Staff at Nottinghamshire-headquartered Wilko are at risk of being made redundant with the retailer looking to outsource its customer services.
95 employees are anticipated to be affected in Worksop, with a consultation process underway.
Wilko is looking to improve aftercare for customers with the expertise of a third party provider. It comes as part of the firm’s omnichannel journey.
The news follows the privately owned, everyday household and garden retailer agreeing a £40m two-year revolving credit facility with Hilco last week, to allow it to significantly increase financial flexibility as it accelerates plans for turnaround.
This backstop facility is in addition to the recently announced injection of £48m from the sale and leaseback of its Worksop distribution centre and ongoing re-gearing negotiation successes with landlords.
