Network with decision makers at the East Midlands Bricks Awards 2022

Taking place on Thursday 15 September, at the Trent Bridge Cricket Ground, the highly anticipated East Midlands Bricks Awards 2022 will celebrate the region’s property and construction industry while providing a prime opportunity to connect with local decision makers over canapés and complimentary drinks. The event will additionally feature John Forkin MBE DL, Managing Director at award-winning investment promotion agency Marketing Derby, as keynote speaker, as well as award-winning mind reader, magician, and professional mentalist Looch, who will bewilder and astonish guests during the evening’s networking.

Tickets can now be booked for the awards event – click here to secure yours.

With nominations OPEN for East Midlands Business Link’s annual Bricks Awards, it’s time to submit your entries for the prestigious event – showcase your business, team and projects. Award categories include: most active estate agent, commercial development of the year, responsible business of the year, residential development of the year, developer of the year, deal of the year, architects of the year, excellence in design, sustainable development of the year, contractor of the year, and overall winner. To submit a business or development please click on a category link below or visit this page.
The Overall Winner of the East Midlands Bricks Awards 2022 will also be awarded a year of marketing/publicity worth £20,000. Find out who last year’s winners were here.

William Crooks, Managing Director of Cawarden, reflected on winning an award in 2021: “After being named Contractor of the Year at the British Demolition Awards at the start of September, we were absolutely thrilled to win the same accolade from the East Midlands Bricks Awards a few weeks later. The event is a real showcase for the regional property and construction sector and we are proud to be recognised for our project and service delivery expertise as a leading specialist contractor.

“It was a great night and provided an opportunity to catch up with some familiar faces as well as meeting new with the wonderful Trent Bridge Cricket Ground as a backdrop. Well done to the Cawarden team for continuously going above and beyond and maintaining high standards for our valued clients. Congratulations must also go to all the other awards finalists and award winners on the night.”

Dress code is standard business attire.  
Thanks to our sponsors:                                      

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APSS become proud sponsors of C2C2C 100-mile bike ride

Lincolnshire-based commercial interior design and fit out business APSS has sponsored the 11th annual charity 100-mile bike ride, submitting its largest team of 17 riders to take on the challenge. The Castle to Coast to Castle (C2C2C) bike ride first started with 79 riders in a bid to get local businesspeople out of the office and onto their bikes. Now in its 11th year, more than 600 riders take part for local charities. This year the event will raise money for charities including the APSS charity of the year St Barnabas Hospice in addition to EDAN Lincs, Headway Lincolnshire and Just Lincolnshire. Laurence Barrass, APSS Managing Director, said: “As a company, APSS wants to help support and strengthen its local community. It’s a great bonding opportunity for our staff, clients, and supply chain alike and is always an excellent challenge for all involved. This year we have a team of 17 people, 10 of which are APSS staff. “Seeing so many people take up the challenge within the office is fantastic and we are looking forward to raising more money for chosen our charity of the year – St Barnabas Hospice.” Claire Grieves, one of the event organisers, said: “As a committee we are incredibly grateful for local businesses, like APSS, which have supported the ride over several years as sponsors, and often fielding a large team of riders on the day. “It is down to generous support of our sponsors covering the costs, that allows all rider entry donations go straight to local charities.” If you would like to support the APSS riders, please donate via the APSS Just Giving Page.

East Midlands business confidence returns to growth in May

Lloyds Bank’s Business Barometer for May 2022 shows: 
  • Confidence among East Midlands businesses rose nine points during May to 25%
  • Region’s firms identify top growth opportunities as investing in their teams (41%), evolving their offering (27%) and diversifying into new markets (24%)
  • Overall UK business confidence rose five points during May to 38%, its highest level since February, with seven out of 11 nations and regions recording a higher reading than April
Business confidence in the East Midlands rose nine points during May to 25%, according to the latest Business Barometer from Lloyds Bank Commercial Banking. Companies in the East Midlands reported higher confidence in their own business prospects month-on-month, up one point at 20%.  When taken alongside their optimism in the economy, up 17 points at 30%, this gives a headline confidence reading of 25%. The region’s businesses identified a range of growth opportunities for the next six months, including hiring new employees and investing in the development of their teams (41%), evolving their offering with new products or services (27%) and diversifying into new markets (24%). The Business Barometer, which questions 1,200 businesses monthly, provides early signals about UK economic trends both regionally and nationwide. A net balance of 15% of East Midlands businesses expect to increase staff levels over the next year, down four points on last month. Overall UK business confidence increased by five points during May to 38% – its highest level since February. Firms’ outlook on their future trading prospects rose three points to 42%, and their optimism in the economy increased seven points to 33%. The net balance of businesses planning to create new jobs also increased by 11 points to 37%. Every UK region and nation reported positive confidence readings in May. London (up 23 points to 63%), Scotland (up 14 points to 42%) and the North West (up 12 points to 44%) reported the largest increases month-on-month, with London now the most optimistic region overall. The East of England, which experienced a 20-point dip in confidence in the last month, is now the least optimistic overall, at 14%. Dave Atkinson, regional director for the West Midlands at Lloyds Bank Commercial Banking, said: “With confidence among West Midlands businesses rising for a second consecutive month, it’s clear that, despite the challenging environment, the region’s firms are looking forward with optimism and identifying new opportunities for growth. “Firms looking to expand their geographical footprint in particular should be getting ahead of the game by looking at the best markets for the products and services they offer, and ensuring they are clued up on how they might need to adjust their operations to succeed. At the same time, all companies should now be taking the opportunity to review how they’re managing their working capital – the amount of money tied-up in the day-to-day operation of their business. Optimising factors such as supplier and customer payment times and stock levels are both steps firms can take now to help ensure they have the cash they need, when they need it, to make the most of future demand. “Whatever they want to achieve, we will be by the side of businesses across the region to help them realise their growth ambitions.” From a sector perspective, retail confidence fell two points to 27%, remaining lower than the all-sector average of 38% in the last three months. The confidence level is also the lowest since March 2021 as pressure on household real incomes weigh on spending prospects. In contrast, there was a 21-point rise in construction to 54%, while manufacturing sentiment remained resilient, up two points to 45%. Confidence in the services sector reached a three-month high, increasing 4 points to 36%. Hann-Ju Ho, senior economist for Lloyds Bank Commercial Banking, said: “Business confidence improved this month and firms in general seem able to rebuild some of their margins through price increases. However, they also report several challenges ahead, including concerns around higher costs and an economic slowdown. More immediately, consumer-facing industries, such as retail, are not feeling the same confidence uplift amid the widespread reports of a squeeze on household incomes.”  

Council announces plans for £20m bid to transform health & wellbeing

South Holland District Council is to submit a significant bid to the Government’s Levelling Up Fund to fund major investment into their Castle Sports Complex in Spalding. The ambitious plans would seek to remodel the site to create a new and improved offer focused around health, wellbeing, leisure, sport, recreation and community spaces. As well as new indoor facilities the bid would also look to improve the site’s outdoor offering, as well as looking to help attract further footfall into the town centre. The bid to Government, which is expected to be up to £20million, would come as part of the second round of their Levelling Up funding, designed to invest in infrastructure that has the potential to improve lives and give people pride in their communities. The Council is currently working alongside a range of partners to prepare its submission for the District, ahead of the Government’s deadline in July. Councillor Nick Worth, deputy leader and portfolio holder for people, places, economy, said: “Although we are still in the early stages this is an incredibly exciting proposal for South Holland and for Spalding, that has the potential to transform our leisure offer in the District and create a long-lasting legacy with its impact. “There is still a lot of work to do and a long way to go, but if successful these plans would help to significantly improve our sport, recreation and leisure facilities, have great benefits for the health and wellbeing of our residents and enhance and diversify the variety of services and activities on offer in Spalding town centre.” Sir John Hayes MP has also backed the plans, saying: “I am delighted to support this bid to Government to bring significant funding into South Holland. These exciting plans would make a real difference to residents across the District and bring welcome investment into the centre of Spalding.” If South Holland’s bid is successful, more detailed proposals will be developed with input from partners and with close engagement with residents, organisations, community groups and businesses.

Experienced property and investment professionals join East Mids Development Company

A team of hugely experienced property and investment professionals will help advise on the progress of one of the biggest development opportunities in the UK. The East Midlands Development Company has recruited a team of private sector non-executive directors to work alongside its local authority partners, commercial advisors and core team as it seeks to promote the development of three sites which between them cover an area the size of three London Olympic parks. EM DevCo has been set up as a partnership by five local authorities in the East Midlands as the predecessor body to a regional development corporation – flagged in the government’s Levelling Up & Regeneration Bill as vital to boost growth in the UK regions. The five new non-executive directors at EM DevCo are:
  • Lucy Blasdale, former development director at Homes England who will shortly be joining Barratt David Wilson
 
  • Gary Colligan, an architect and town planner who founded spatial design business Think Place
 
  • Ben Denton, CEO of L&G Affordable Homes, one of the leading developers and operators of affordable homes
 
  • Imogen Ebbs, head of UK funds for the investment arm of insurance giant Aviva
 
  • Adrian Turner, the former Morgan Sindall executive who heads advisory business Lagom
  They join local authority representatives on an independent board chaired by Sir Chris Haworth, the former head of commercial at Carter Jonas who himself has a 40-year career in the property and development industry. He said: “With our local authority partners, we now have a really experienced team, who come on board at a pivotal moment for EM DevCo. We have a series of large-scale opportunities in front of us, our commercial partner has just been announced, and government has signaled its belief that the development corporation model will play a leading role in levelling up. “The mix of property, development and investment wisdom we now have alongside our local authority partners will enable us to provide expert guidance to the DevCo as it explores the enormous commercial potential of these sites and the contribution they can make to growing the regional economy.” The announcement about the private sector non-executive directors comes after EM DevCo revealed that Areli Developments – whose team worked on landmarks like Battersea Power Station in London and Gunwharf Keys in Portsmouth – has been appointed to advise on the commercial potential of the three sites. EM DevCo has also been selected by government as one of its Design Codes pilots, with a remit to work with partners to ensure the development of places which achieve high standards of design. EM DevCo’s Managing Director, Richard Carr, said: “Our sites represent a once-in-a-generation opportunity to deliver transformational growth in the East Midlands from community to economy level. We are now building real momentum, and the appointment of our new non-executive directors give us access to a range of high-level professional insights that will help us channel our efforts and accelerate progress.”

Midlands leads the UK in FDI-backed projects

The Midlands delivered a strong Foreign Direct Investment (FDI) performance last year – with both the East and West Midlands FDI-backed projects growing at a faster rate than the rest of the UK. According to the 2022 EY Attractiveness Survey, the West Midlands hosted 78 FDI projects in 2021, up 27.9 per cent from the 61 projects located in the region in 2020. The East Midlands hosted 39 projects in 2021, up 2.6 per cent from the 38 projects in 2020 and the same number of projects as 2019. By comparison, UK project numbers grew just 1.8 per cent from 975 in 2020 to 993 in 2021. Meanwhile, the West Midlands improved on its immediate pre-pandemic performance, with only 64 projects taking place in 2019. The East Midlands has good reasons for optimism about future growth, with 8.6 per cent of investors surveyed by EY describing it as the most attractive UK region for investment, behind only London (26.9 per cent), Scotland (15.8 per cent) and the South East (9.3 per cent). The East Midlands’ 2021 project total was above its 10-year average of 34.6 and more than double the 17 projects in the region in 2012. Leading sectors were transportation and logistics (nine projects), agri-food (seven), and machinery and equipment (seven). Both transportation and logistics and machinery and equipment projects were at their highest level in the last five years. Business services (22 projects) were the key activity in the West Midlands, followed by manufacturing (15), which saw its first increase in project numbers since 2017. In the East Midlands, manufacturing led the way with 12 projects, followed by logistics (11). Simon O’Neill, office managing partner at EY in the Midlands, said: “The regions’ successes have been built on a diverse mix of sectors, whether it’s digital technology in the West Midlands or logistics in the East Midlands. “Looking ahead, there are reasons for optimism. Across Europe, there is a swing towards investment in manufacturing, a sector in which the Midlands has historically excelled. “Combined with the growing importance of ‘cleantech’, the Midlands has an opportunity to establish itself as a European centre for developing and building the green technologies needed for the UK to reach its Net Zero targets. “Notably, manufacturing projects tend to bring investment to towns rather than cities, which means they can help levelling-up within regions, not just between them. “One thing which is consistently very clear from investors is that the strength of local business networks matters when they’re choosing where to site their projects within a country. “Local skills and infrastructure, support from regional development bodies and access to regional grants are also part of the mix too, reinforcing the importance of devolving power and fostering local ecosystems. “Building a unique sense of place from in its economy will help the West and East Midlands build their attractiveness to investors.”  

Derbyshire call centre commits to doubling its Derbyshire-based call-centre operations

After continued success and growing sales through its online consumer brands, namely Affordable Mobiles, Buymobiles and Phones.co.uk, the Derbyshire-based business has opened recruitment to meet increasing market demand. The expansion will generate over 30 part-time and full-time roles within the business, including Customer Support and Sales Advisor positions, split across A1 Comms’ offices in Darley Abbey, Derby, and Alfreton, Derbyshire. Matt Way, Operations Director at A1 Comms , commented on the expansion, “We have been trading in Derbyshire for almost 25 years and are proud that we are able to offer so many exciting new career opportunities in the local area in these uncertain times. “We are looking for fresh faces to join the amazing A1 Comms team in both our Alfreton and Derby offices, with a variety of roles available and look forward to welcoming even more talented local people to be a part of our success and growth.”

West & East Midlands deliver stand-out FDI performance in 2021, new EY report reveals

The Midlands delivered a strong Foreign Direct Investment (FDI) performance last year, according to the 2022 EY Attractiveness Survey, with both the West and East Midlands seeing their number of FDI-backed projects growing at a faster rate than the rest of the UK. The West Midlands hosted 78 FDI projects in 2021, up 27.9% from the 61 projects located in the region in 2020. The West Midlands even improved on its immediate pre-pandemic performance, with only 64 projects taking place in 2019. Meanwhile, the East Midlands hosted 39 projects in 2021, up 2.6% from the 38 projects in 2020 and the same number of projects as 2019. By comparison, UK project numbers grew just 1.8% from 975 in 2020 to 993 in 2021. The West Midlands’ performance means the region has overtaken the North West as the home of the most FDI projects outside London, the South East and Scotland. The region has a 7.9% share of all UK projects – up from 5.8% in 2019 – while the East Midlands has 3.9% of all projects, up from 3.5% in 2019. The East Midlands also has good reasons for optimism about future growth, with 8.6% of investors surveyed by EY describing it as the most attractive UK region for investment, behind only London (26.9%), Scotland (15.8%) and the South East (9.3%). The East Midlands’ 2021 project total was above its 10-year average of 34.6 and more than double the 17 projects in the region in 2012. In the West Midlands, the key sectors were digital technology (21 projects), machinery and equipment (13), and business services (eight) – with digital projects almost doubling from the 11 projects last year. Meanwhile, the East Midlands’ leading sectors were transportation and logistics (nine projects), agri-food (seven), and machinery and equipment (seven). Both transportation and logistics and machinery and equipment projects were at their highest level in the last five years. Business services (22 projects) were the key activity in the West Midlands, followed by manufacturing (15), which saw its first increase in project numbers since 2017. In the East Midlands, manufacturing led the way with 12 projects, followed by logistics (11). Simon O’Neill, Office Managing Partner at EY in the Midlands, says: “The Midlands has been a UK FDI success story in 2021, with both the West and East Midlands bouncing back from the impact of the pandemic on inward investment – or, in the case of the West Midlands, charging ahead of where things were before the pandemic started. The regions’ successes have been built on a diverse mix of sectors, whether it’s digital technology in the West Midlands or logistics in the East Midlands. “Looking ahead, there are reasons for optimism. Across Europe, there is a swing towards investment in manufacturing, a sector in which the Midlands has historically excelled. Combined with the growing importance of ‘cleantech’, the Midlands has an opportunity to establish itself as a European centre for developing and building the green technologies needed for the UK to reach its Net Zero targets. Notably, manufacturing projects tend to bring investment to towns rather than cities, which means they can help levelling-up within regions, not just between them. “One thing which is consistently very clear from investors is that the strength of local business networks matters when they’re choosing where to site their projects within a country. Local skills and infrastructure, support from regional development bodies and access to regional grants are also part of the mix too, reinforcing the importance of devolving power and fostering local ecosystems. Building a unique sense of place from in its economy will help the West and East Midlands build their attractiveness to investors.” The leading location for FDI in the Midlands was Birmingham (17 projects – sixth largest non-London city), while Warwick was a stand-out location in the country, with growth in the digital sector boosting projects from two in 2020 to 12 in 2021. Coventry, with six projects, was the third Midlands location in the UK top-20. UK retains second place in Europe for investment EY’s report also reveals that the UK has retained second place in its annual ranking of European countries by their ability to attract FDI projects, with investment activity in Europe and the UK beginning its recovery from the pandemic. France held top spot for project numbers for the third year running, although the UK came first in Europe for new projects and led France and Germany on jobs per project. The UK’s 1.8% improvement in project numbers from 2020 was a return to growth after a pandemic-driven fall of 12% the year before (from 1,109 in 2019). However, while the UK managed to close the gap to European leader France in 2020 to just ten projects, the number of French FDI projects grew 24% in 2021, from 985 in 2020 to 1,222 – a European record high. Overall, Europe recovered some ground after the pandemic-driven 13% decline in project numbers recorded in 2020. The continent saw 5.4% growth in 2021, with 5,877 projects recorded (up from 5,578). Alison Kay, Managing Partner for Client Service at EY UK & Ireland, comments: “The UK continues to be recognised as a leading destination for inward investment in Europe. Although the gap in the number of projects between the UK and France has widened, there are still many reasons to be optimistic. “The proportion of investors looking to back projects in the UK is at a record high. Also, the number of ‘new’ projects secured by the UK, which typically generate more jobs and higher levels of investment, was not only up on the year before, but was the highest level in Europe. “It seems the UK’s focus on attracting greater ‘value’ FDI projects over ‘volume’ is starting to bear fruit, building on the country’s recent successes in Research & Development and digital technology. “However, there remains room for improvement. Investment into Europe has been shifting from services to manufacturing, a swing which leaves the UK with ground to make up. As we’ve said before, a drive towards ‘green’ manufacturing could help the UK attract investment, while accelerating progress towards sustainability and levelling up goals.” New projects and investor sentiment are encouraging for the UK – but war in Ukraine is a risk across Europe The survey reveals that ‘new’ FDI projects represented over three-quarters of all UK projects in 2021 and were up 5% from 2020. The UK matched its decade-high share of new European projects, with one-in-five new projects launched here. The impact of having a high proportion of new projects can be seen in the jobs data: where job creation was reported, the UK averaged 68 new jobs per project, ahead of Germany (48) and France (38). Reported capital per project was also higher in the UK than it was in France. Meanwhile, 58% of surveyed investors said they were planning to invest in the UK in 2022, up from 41% last year, and easily the highest level of investment intent ever recorded. By contrast, 53% of respondents said they intended to invest in Europe this year. Seventy-nine per cent of survey respondents feel UK attractiveness will stay the same (30%) or improve (49%) over the next three years – the highest level since the UK’s 2016 referendum on EU membership. Alison Kay adds: “While businesses may hope to invest significantly – making up for two years affected by the pandemic – new challenges will always emerge, and competition for FDI remains intense. The UK can’t rest on its laurels and will need to adapt to meet changing investor needs in order to maintain its attractiveness. Positive sentiment means the UK has an optimistic outlook, but investor intentions don’t always translate into investment actions.” Digital investment projects remain the UK’s FDI backbone, while high value activity success continues The digital technology sector remains by far the leading sector in the UK’s FDI make-up with 345 projects recorded in 2021, up 7% from 2020 (322). Digital tech represents 34.7% of all UK projects compared to 20% of European projects. The UK’s next-largest sector, business services, attracted 94 projects. The UK’s manufacturing performance continues to show room for improvement, with the 145 projects recorded in 2021 equivalent to a European market share of just 8.2% (having been 12.6% and 183 projects in 2015). More positively, the UK performed well in other high value activities such as Headquarters or R&D projects. Simon O’Neill says: “It’s encouraging that several of the faster-growing and potentially higher-value sectors, such as tech and wellbeing, are among the most positive towards the UK as an FDI location. Despite the UK’s relatively poor manufacturing performance in recent years, two-thirds of manufacturers are looking to invest here in the next year – a figure which rises to four-fifths for the tech sector. “There are opportunities to expand in other important sectors, too. Investors are increasingly singling out cleantech as an expected driver of future UK growth – although they are still more likely to say cleantech will be a driver of European growth. Investors say the top two growth areas for cleantech in the UK are electric vehicles and battery technology, followed by a wide array of other areas, including heat networks and carbon capture. The scope of the sector and the UK’s active involvement – and, in some cases, leadership – in key parts of it underlines the scale of the opportunity on offer. It’s an opportunity the UK must realise if it is to develop and build new technology, not just deploy it.” London remains relatively subdued, while Scotland goes from strength to strength London remains the UK’s – and Europe’s – leading location for FDI, but despite a 2.9% rise in projects from 383 in 2020 to 394 in 2021, the city remains well down on the 538 projects it recorded in 2019. London’s share of the UK market held steady at 39.7% in 2021, having been as high as 48.5% in 2019. By contrast, several other UK regions or nations either recovered to their 2019 level or bounced back further: Scotland led the way with 122 projects (up 14% from 2021), followed by the South East (82 projects, up 14%) and the West Midlands. By contrast, Yorkshire and the Humber (40 projects, down 27%), the East of England (40 projects, down 26%), Wales (17 projects, down 26%) and the North West (74 projects, down 13%) saw notable year-on-year declines. At a city level, Edinburgh and Manchester (31 projects apiece) were the top non-London performers, although both recorded fewer projects than in 2020. Simon O’Neill says: “Levelling-up as a policy idea has cut through, with almost two-thirds of investors we surveyed having heard of it last year. Awareness has turned into engagement this year, with a similar proportion saying levelling-up influences their location decisions and that they’ll look to invest where government support is available – although project numbers are yet to reflect this. Almost three-quarters of manufacturing and wellbeing investors are interested in the opportunities geographic rebalancing offers.”

George Square appoints new advisers to meet demand for mortgage advice

Two experienced mortgage advisers have joined George Square Financial Management’s Nottingham city centre office team. In line with the firm’s corporate expansion plans, Phil Browne and Alex Barrett join as Mortgage Protection Advisers to meet growing demand for impartial mortgage advice and specialist lending in the region. With 35 years’ experience in the financial services industry, Phil Browne has specialised in providing professional mortgage services for several firms in London and Brisbane for the last 20 years. Nottingham born and raised, he returns to the region to lay roots at a well-established local business and is looking forward to using his knowledge of the area in his new role. “The team at George Square work hard to establish long-lasting relationships with each and every client they work with and build mutual trust and respect. This is something that I feel passionately about too,” says Phil. “I am thrilled to be joining the team and feel eager to putting my wealth of expertise in the increasingly diverse mortgage market to good use when advising clients.” Alex Barrett also joins the team as a Mortgage and Protection Adviser. CeMap qualified and with several years’ experience under his belt within the financial services sector, Alex will be responsible for providing high quality mortgage and protection advice and support to George Square’s roster of clients. He joins the firm from a high-street estate agency, where he worked as a Mortgage Consultant. Alex said: “I was attracted to George Square for the career progression and development opportunities that the company actively seeks for its employees, and the chance to learn and grow alongside its highly skilled, professional, and friendly team. “Through focussing on the specialist lending market and providing support to borrowers who are likely to face more of a challenge in securing a mortgage, I can’t wait to hit the ground running and make an impact at the firm.” George Goward, Managing Director of George Square Financial Management, added: “At George Square, we have access to the whole of the mortgage market, meaning our advisers can source the most suitable deals for clients without being restricted to certain mortgage lenders. “Phil and Alex’s appointments reflect a substantial increase in demand for our independent, specialist mortgage advice from clients in Nottingham and across the East Midlands. We are delighted to welcome them both to the George Square team as we embark on a period of significant growth and development.”

Why are retailers increasingly betting on cashback offers?

The digital form of cashback is an increasingly big deal for online retailers. It’s a means of luring in customers, presenting them with options, and retaining their loyalty long into the future. But exactly how effectively does it do these things, and why are so many coming to offer it? Let’s examine the issue.

What is a cashback offer?

A cashback offer is, in many respects, similar to a discount for loyal customers. Rather than having a portion of the purchase price taken away, however, the customer is instead given cash back (hence the name). The amount of cashback given out will depend on the business. It might vary from day to day, incentivising customers to come in at a time that might suit the business. You might offer cashback to certain kinds of customers: for example, a carer’s cashback card might be offered only to carers. Often, cashback is handled by a third-party organisation, which might work with a range of different businesses to provide cashback to customers.

Why are more businesses offering cashback?

The main reason that retailers are leaning into cashback is that it’s been proven to boost the lifetime value of a customer. This is a metric that retailers use to estimate how much they’ll get from a customer over the extreme long term. Customers who are given cash back are likely to feel warmly toward the retailer handing out the rewards. They’re therefore more likely to come back for more, and less likely to visit a rival. Given that the internet offers customers a quick and easy means of looking for a better deal, anything that can be done to bolster loyalty is something well worth doing. Cashback tends to be more affordable than many of the other ways of fostering loyalty. Suppose that you’re offering a free coffee for every tenth purchase at your café. This is effectively a cashback rate of ten percent – which is far more generous than most cashback offers. So, what is it that makes cashback preferable to a traditional discount? From a rational perspective, there isn’t one: but we must remember that customers are not always rational actors. Sometimes it can feel better to be given something rather than having to give away slightly less of something you already have. Loyalty vouchers and cards are often presented as an alternative to a cashback scheme. The vouchers have the advantage of only being redeemable at a particular retailer – but as a consequence, their value to the customer is limited. By offering cashback instead, you can get away with being that little bit less generous – you can also be sure that the customer will end up getting utility out of the money that you’re giving them, rather than having a voucher lurking for months in their wallets, unspent and forgotten.