With the majority of office workers now based at home, there has been a spike in video conferencing. However, research shows that 31% of businesses have suffered a video conferencing system crash since the COVID-19 outbreak.
The data also found that one quarter of UK bosses (27%) have failed to address their staff via video conference directly to update them on the implications of the Covid-19 crisis.
The polling found that two in 10 companies have struggled with managing their payroll remotely, with 21% expecting delays to salary payments this month.
The polling of 200 businesses decision-makers in UK SMEs is part of a 1,500-word report, ‘Covid-19: Isolation Nation’, from the Parliament Street think tank.
In terms of IT resources, 58% of companies have ordered in new laptops, tablet computers and mobiles to manage 100% remote working. Crucially, one third (33%) have done so without upgrading their security systems.
34% of businesses said they had hired in external IT support to cope with the surge in remote working. 38% said they were continuing to enable digital skills training via video link. 42% have introduced quizzes and online team tasks to boost morale.