Sunday, July 12, 2020

Seasalt launches new IT support partnership with Retail Assist

Cornish womenswear retailer, Seasalt, has partnered with Retail Assist for IT support.

Retail Assist is providing IT support for 54 Seasalt shops, its distribution centre, and design studios, including Help Desk, Remote Desktop Support, On-Site Desktop & Technical Support, Remote Technical Services and Operations Support. Retail Assist also manages third party hardware maintenance.

With 54 shops across the UK, Seasalt required a service provider that could offer nationwide onsite support, with flexibility to deliver future enhancements and service options as the business expands.

Adam Cotgreave, Business Systems Director at Seasalt, said: “In Retail Assist, we saw a dependable support partner for our current IT network, that can add further value through proactive recommendations to support Seasalt’s future business strategy.

“Culture was another important concern for Seasalt, and Retail Assist is a brilliant fit – acting as an extension of our internal teams, and working in partnership with other suppliers to deliver expert end-to-end support.”

Dan Smith, CEO of Retail Assist, said: “We’re delighted to partner with Seasalt to help fulfil their growth strategy. The flexibility of Retail Assist’s service offering to meet current and future requirements, along with the benefit of proactive incident reduction, will truly optimise the cost of Seasalt’s IT.”

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