Derby-based Sage Business Partner, PKF Smith Cooper Systems, has been named Sage’s Customer Success Partner of the Year at Sage’s annual conference in Telford.
The award covers all Sage products, and recognises achievements in new client acquisition, retention, and customer service.
Furthermore, the company received nominations for both Overall Partner of the Year and UK BMS Partner of the Year, showcasing its status as a high performer across these markets.
It joins the company’s previous plaudits – they have been the Midlands’ Sage 200 Partner of the Year for the last six years, and a Top 3 Sage Partner in the UK.
Chris Smith, PKF Smith Cooper Systems’ Managing Director, accepted the award alongside colleagues from Client Services, Account Management and Marketing: “Customer Success can be a bit of a buzz phrase in the software world, but what it recognises in simple terms is excellence, not only in terms of new business acquisition, but also regarding customer retention, customer development, and general support.
“In short, it basically says that in terms of end-to-end overall customer service for Sage 200 and Sage Intacct, in Sage FY23, the biggest software company in England decided we were the best partner they had! I could not be prouder of our amazing team. It is no exaggeration to say that every single person in our company contributed to this achievement and we look forward to pushing on again in FY24.”
Sage’s Paul O’Riordan, VP Partner Sales & Strategy Northern Europe, said: “The UKI Customer Success Award is now in its second year and highlights our focus in growing ARR and increasing the lifetime value of our customers.
“The FY23 winner is Smith Cooper who have a relentless focus on nurturing their existing customer base resulting in a high rate of retention, excellent cross and upsell, and outstanding new business performance. Their NPS scores were consistently high, and they capped off a great year by being the first partner to sell SDMO (Sage Distribution & Manufacturing Operations) in UKI.”
