Pall-Ex scoops award for Service Innovation

Linton Nightingale, left, Editor at The Intelligence and Lloyd's List, Dave Dunhill Director of IT at Pall-Ex and host Tom Allen.

Major investments in technology have driven Coalville-based Pall-Ex to its latest success at an international awards ceremony.

The East Midlands-based logistics giant picked up the accolade for Service Innovation at the Global Freight Awards, beating industry leaders such as Maersk and ShipChain to the award.

Pall-Ex was awarded the trophy for its MyNexus IT software,  developed in-house to provide full visibility and tracking on all palletised freight travelling through its network of independent hauliers.

The technology provides real-time GPS tracking and electronic proof of delivery, which has traditionally been a challenge due to freight being transported by the SMEs within the Pall-Ex network.

The cloud-based system was part of a six-figure investment created with input from Pall-Ex’s network members and customers to ensure it was designed with usability in mind.

Kevin Buchanan, Group CEO of Pall-Ex, said: “Our aim was to revolutionise freight visibility and deliver service excellence through the use of market leading technology.

“We are proud to receive this accolade as acknowledgement of our commitment to overcoming industry challenges in order to provide customers with exceptional service. Pall-Ex has enjoyed a successful 2019, so we are all delighted to celebrate this win. We believe MyNexus has set a new industry standard by providing full visibility on palletised freight for the first time.

“Pall-Ex has recently entered a new era thanks to an exciting change in the ownership structure and this award win further underlines our continuous strides toward service excellence.

“Our strategy of developing market leading IT to support exceptional service delivery means even more exciting times are on the horizon for everyone in the Pall-Ex network as we continue our culture of working together, winning together.”