Nottingham-based Retail Assist has secured its latest client partnership with major international beauty brand, Morphe.
The IT services and solutions company will deliver first-line Help Desk support to Morphe’s stores across both the United Kingdom and North America, with support soon rolling out to their newly-launched stores in Australia.
Acting as a single point of contact for all IT-related issues, Retail Assist’s Help Desk is on hand to prevent and support any in-store issues that Morphe might encounter, reducing till downtime and supporting customer experience.
Tahir Kara, Senior IT Project Manager at Morphe, said: “We chose Retail Assist based on the great feedback from their existing customers and the family type ethos that they embrace resonates completely with Morphe! After meeting the team and hearing of their long-standing relationships with customers, we were very happy to find a partner who will support us through our expansion plans and work closely with us to improve the in-store experience we provide to our customers.”
Dan Smith, Retail Assist’s Chief Executive Officer, said: “Retail Assist is here to offer global IT support to Morphe’s expanding store estate, helping their store teams to provide a superior customer experience. We are looking forward to supporting Morphe’s technology and infrastructure as the brand continues to expand its omnichannel offering and global growth.”