Docuflow reacts to Coronavirus with daily crisis management conversations

Derby-based Docuflow says it is closely monitoring the developing situation of the coronavirus (COVID-19) outbreak and following the advice issued by HM Government and Public Health England (PHE).

The document management, mail and print consultants remain open as a business, with all staff now operating from home and reacting to customer enquiries and questions.

The firm has crisis management conversations taking place with suppliers to ensure parts and print/mail production is in place and are currently not foreseeing any issues with the services it provides.

These conversations are taking place daily internally and with suppliers to agree next steps to manage and mitigate the potential impact on Docuflow clients and business. Some of the actions taken so far include:

· Homeworking for all none-production / support staff

· For off-site mail client’s isolation of disaster recovery site and limiting movement of people and supplies between the DR location and the primary site

· No office access for Docuflow staff, all set-up to homework

· Conference calls and web-ex where possible

· External visits to Docuflow cancelled

· Staff requested to wash hands frequently and use hand sanitisers

· Monitoring internal stock and external stock

· Cloud based services are all operating with DR in place

· Advising clients on our “Cloud” based solutions which empower homeworking, governance, security of files, documentation, post and information

· Follow government health advice

Docuflow said: “Docuflow understands that continual delivery of our services to clients is paramount to the well-being of their businesses and we will communicate further as events dictate and if actions are required which will impact on our operational ability to provide our services, however we feel we have the contingencies in place to remain fully operational.”

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