New research by Start Up Loans, conducted by YouGov, reveals less than half (46%) of small businesses use AI at work. Furthermore, a third (34%) of small business leaders only have a ‘basic understanding’ of AI tools.
On average, only 12% would refer to themselves as an ‘expert’ in the technology, when thinking about their proficiency in five core pillars of AI: Generative AI, chatbots and virtual assistants, speech to text and vice versa, text analysis and summary, and AI-powered text editing.
The biggest barriers to further AI adoption were found to be IT security issues (25%) and a lack of appropriate financing possibilities (25%). A slow internet connection (22%) was the third largest barrier.
There is also a knowledge barrier preventing many small businesses from reaping the full benefits of tech and AI in the workplace. Over a fifth (21%) of business leaders cite insufficient digital skills of employees as being problematic, while a similar percentage (19%) cite an internal resistance to change as a hindrance. These barriers and lack of understanding are leading to a delay in uptake of the technology.
Within smaller businesses there was a clear divide between those at the larger end of the spectrum and those at the more micro end when it comes to using AI. The survey found AI is used in 36% of micro businesses (0-9 employees) and 44% of small businesses (10-49 employees) but rises to 60% of medium-sized enterprises (50-249 employees).
Louise McCoy, managing director, Start Up Loans Products, British Business Bank, said: “AI has the potential to transform the way smaller businesses operate, but people running those businesses face a plethora of barriers which need to be overcome if they are to benefit from the technology. We hope our information, as well as start up financing, one of the biggest hurdles identified, can help drive more use of AI.
“By adopting AI responsibly, smaller businesses could unlock new opportunities for growth and innovation, ensuring they remain the driving force of the UK economy.”
