What is remote desktop support and how can your business benefit from it?
The digital revolution has ushered in new methods of managing business operations, among which remote desktop support is increasingly prominent. This technology enables IT professionals to remotely access and manage a computer system, offering a lifeline in troubleshooting, system updates, and network management.
Remote desktop support has transformed the way companies approach IT problems. Gone are the days of waiting for technicians to arrive on-site. Now, immediate assistance is just a call or click away, paving the way for uninterrupted workflow and enhanced productivity.
Understanding remote desktop support
Remote desktop support allows IT experts to remotely connect to a computer from anywhere, using the internet. This technology provides the capability to perform a variety of tasks, from software installation and updates to troubleshooting and resolving technical issues. It’s like having an IT specialist on hand, without the need for them to be physically present. The versatility of remote desktop support is particularly beneficial for companies with multiple locations. It ensures uniform IT support across all sites, irrespective of their geographic dispersion.
Remote support for employee empowerment
Empowering employees with reliable companies can save on travel and related expenses by reducing the need for on-site visitors. This support is particularly valuable in a landscape where remote and flexible working arrangements are becoming the norm.
Additionally, remote support tools can be used for training and collaboration, offering an interactive platform for employees to learn and engage with each other. This improves their technical skills and fosters a collaborative work environment, crucial for the holistic growth of the organisation and its workforce.
Discovering alternatives to traditional solutions
In seeking effective remote desktop support, it’s vital to consider various options. While exploring, businesses should discover the top alternatives to TeamViewer for remote support, as different solutions offer unique features and benefits. For instance, TSplus is a notable alternative, providing comprehensive remote access and support capabilities tailored to diverse business needs.
Assessing different solutions enables companies to find a service that aligns with their specific requirements, whether it’s for scalability, ease of use, or advanced security features. A well-chosen remote desktop support tool can significantly enhance IT operations, ensuring that the business remains agile and responsive in a dynamic technological environment.
The business benefits of remote support
Integrating remote desktop support into a business’s IT strategy significantly enhances operational efficiency. Quick response times mean IT issues are resolved promptly, minimising disruption to business activities. This immediate intervention is critical in maintaining high productivity levels and ensuring that technical glitches do not hinder business processes.
Remote support extends beyond just problem-solving. It encompasses proactive system monitoring, timely updates, and routine maintenance, all of which are crucial for the smooth running of IT infrastructure. This proactive approach minimises the risk of system failures and downtime, thereby safeguarding the business against potential losses that can arise from such incidents.
The cost-effectiveness of remote support
The financial benefits of adopting remote desktop support are substantial. Companies save on travel and related expenses by reducing the need for on-site visits. This efficiency translates into lower operational costs, making it an attractive option for businesses mindful of their expenditure.
The scalability of remote support means it can adapt to the varying needs of a business. Small-scale issues can be addressed with minimal resources, while more complex problems can be tackled without a corresponding increase in costs. This flexibility ensures that businesses only pay for the level of support they require, a more economical approach compared to traditional, fixed IT costs.
Enhancing security with remote support
Security in the digital domain is a top priority, and remote desktop support strengthens this aspect significantly. IT professionals can swiftly respond to and resolve security threats, mitigating risks to the business. This rapid response capability is crucial in an environment where cyber threats are increasingly sophisticated and damaging.
Remote desktop support also facilitates the regular updating of security protocols and software, ensuring that the company’s IT infrastructure remains protected against emerging threats. This ongoing maintenance is key to building a resilient digital defence, safeguarding sensitive data and business operations from potential cyber-attacks.
The future of IT support
As we look towards the future, it’s clear that remote desktop support will play a pivotal role in shaping IT strategies. This technology aligns with the evolving nature of work and offers a flexible and scalable solution to managing IT infrastructure. Its ability to provide immediate and effective support regardless of location is invaluable in a globalised business landscape.
The continual advancement in remote support technologies suggests an even more integrated and efficient future for IT management. Businesses that embrace these innovations position themselves to benefit from enhanced operational agility, a crucial factor in staying competitive in an increasingly digital marketplace.
The takeaway
Remote desktop support is an essential tool for any forward-thinking business. It offers a blend of efficiency, cost-effectiveness, and security, crucial in today’s fast-paced commercial environment. By adopting this technology, companies can streamline their IT operations and foster a more flexible and empowered workforce. As the business landscape continues to evolve, remote desktop support stands out as a key ingredient for success, driving innovation and ensuring businesses stay ahead in the digital race.
Airfield runway specialist makes senior appointment
Lincolnshire-headquartered global airport runway specialist Jointline has appointed Matt Ragless as Head of Airfield Lining, Grooving and Distribution Centres.
Matt Ragless joins Jointline from Lincolnshire-based BESA Group Ltd, where he was Head of Operations. Prior to that he was the Operations Manager for TMAK Construction Ltd, and previously a Contracts Project Manager for Education Business Partnership.
Mr Ragless commenced his career at T&S Group, where he was based for five years. The 38-year-old brings a total of 17 years’ industry experience to the Witham St Hughs-headquartered firm.
Jointline has undertaken renovation and improvement works at every major civilian airport in the UK as well as runways across continental Europe, Africa, Asia, and South America.
Matt Ragless has been appointed to lead a team of 20 experienced technicians, ensuring projects are programmed and delivered to schedule. He also undertakes the commercial aspects of running the department.
Gary Massey, Managing Director of Jointline, said: “Matt has made an immediate impact to Jointline. His ambition, commitment and professionalism are first rate. Matt also has outstanding technical knowledge to help our customers implement the most effective solution within budget.
“The team we now have in place will enable us to fulfil many more airfield projects overseas during 2024 and beyond. This year will be pivotal for the long-term growth and success of the business.”
Matt Ragless, Head of Airfield Lining, Grooving and Distribution Centres at Jointline, said: “Jointline is already known across the industry, but the new investment in technology, machinery and people at every level of the business is creating a new buzz.
“It’s a really exciting time to join such a brilliant team. We hope 2024 will be a year of ‘firsts’ as we put ourselves in the running for larger, more technically complex projects, while making significant inroads into the distribution centre market.”
Mortgage Advice Bureau “significantly outperforms the market” against difficult backdrop
Mortgage Advice Bureau says it has “significantly outperformed the market” in a new trading update for the year ended 31 December 2023.
Trading was better than anticipated in the Derby firm’s fourth quarter, and Mortgage Advice Bureau now expects to report an adjusted profit before tax slightly ahead of the current market consensus.
Meanwhile, despite a difficult market in which UK Finance’s latest estimate of gross new mortgage lending for 2023 is £226bn, representing a 28% reduction on 2022, the business increased its revenue for the year by 4% to £239m.
Peter Brodnicki, CEO of MAB, said: “2023 was an exceptionally challenging year with consumer confidence heavily impacted, resulting in many customers deciding to delay their house purchase or re-financing.
“Against this difficult backdrop I am very pleased with how MAB has significantly outperformed the market. To ensure we are in the best possible shape when market conditions improve, we have continued to invest across the entire Group to drive lead flow and deliver optimal business and adviser efficiency.
“There is a great deal to be positive about, and our technology developments and lead initiatives, including the addition of Fluent, have broadened our addressable market and strengthened our growth plans.”
Up to 60 staff members at risk of redundancy at Laing O’Rourke offsite factory
Laing O’Rourke has revealed that up to 60 staff members at its offsite factory in Nottinghamshire are at risk of being made redundant.
The result of delayed projects, the business broke the news to employees at the Centre of Excellence for Modern Construction (CEMC) on Wednesday, according to reports from The Construction Index.
The firm said in a statement that members of its workforce had been informed of proposals to cut the number of roles at the facility by up to 60.
It added that it needed to reduce operating costs, while continuing to deliver projects and protect its ability to invest in the technology and innovations that will transform construction, as a result of challenging market conditions, that have seen delays to some of the projects CEMC was set to service.
Derby vehicle retailer issues profit warning
Motorpoint Group PLC, the independent omnichannel vehicle retailer, has issued a profit warning following sharp downward used car price adjustments, and disruption caused by floods leading to the Derby store’s temporary closure.
It came in a trading update for the quarter ended 31 December 2023. During the period, macroeconomic conditions remained difficult and were further compounded by sharp falls in used car values and reduced selling prices. Whilst these falls had a significant negative impact on profitability, along with a reduction in finance commission, Motorpoint said it is optimistic for FY25 as the used car market continues to normalise. It added: “Encouragingly, retail volumes improved through Q3 and ended the calendar year roughly consistent with the previous year, reversing the trend of H1. This momentum has continued into Q4 and volumes are growing year on year. Costs remain closely controlled, with further savings achieved in people costs and efficiencies resulting from technology investment.”As a result of the third quarter’s pricing corrections, exacerbated by the timing of the Group’s seasonal increase in stock, in addition to the disruption caused by the Derby store closure, profitability for FY24 is now likely to be £5m-£6m below expectations, even with an anticipated strong fourth quarter.
However, Motorpoint believes that corrective cost and efficiency actions taken in FY24, combined with the positive signs that economic headwinds will ease in FY25, will ensure it is well placed to deliver an improved financial performance in FY25 as the market returns to a more normal trading environment.
Mark Carpenter, Chief Executive Officer of Motorpoint Group PLC, said: “I have previously commented on Motorpoint’s agility and resilience in difficult times, and that I am confident the Group will emerge from this depressed consumer environment a much more efficient business.
“Now, at last, there are signs that the macroeconomic headwinds are easing, leading to renewed consumer confidence. As a result, the market size is expected to increase as demand grows, and supply is bolstered by new car registrations feeding into the used car market.
“The actions already taken to right size the business, protect cash and improve unit economics, mean that Motorpoint is well placed to seize the significant growth opportunity despite this correction in used car values. I therefore look forward with renewed optimism and am excited as to what the business can achieve in FY25 and beyond.”
165 new homes get green light in Glen Parva
Vistry, the mixed-tenure housebuilder, in a joint venture with Sanctury, known as Glen Parva JV LLP, has secured planning consent to build 165 new homes on a 12.5-hectare brownfield site in Glen Parva, Leicestershire.
The green light has been given for the development, which lies to the southwest of Cork Lane, of 97 open-market homes and 68 affordable properties being built in partnership with emh Group, one of the largest providers of affordable homes and care and support services in the East Midlands.
The development will see a former landfill site transformed into a community of modern homes. Approval has been granted following satisfaction of a number of mitigation requirements and the commitment to use proven construction techniques to provide sound solutions considering the site’s former use.
Steve Wilson, chartered civil engineer and technical director at The Environmental Protection Group Limited, said: “Developing a former landfill site such as this requires care and attention.
“There are hundreds, if not thousands, of similar sites where houses have been built over ground previously used for landfill and there are well-established, routine procedures for dealing with this issue. By adhering to these we are able to unlock this brownfield site to help contribute to meeting the local area’s housing need.”
As well as new housing, the development will trigger a £834,196 investment in services for the local community with money going towards education, healthcare, policing, public transport, developing public open spaces, and libraries.
Andy Reynolds, Managing Director of Vistry South East Midlands, said: “We are excited to have secured planning permission for our development at Glen Parva. There is a significant need for new, high-quality housing in this part of Leicestershire and this is a major step forward in meeting that demand.
“Through this 165-home development, Vistry will not only be investing over £830,000 in the local community and providing 68 affordable properties, but it will also give many people a first step onto the housing ladder and the opportunity to live in a sustainable community which will play a part in the thriving future of the area.”
Infrastructure works will start shortly on the site and construction work on the new homes is expected to begin in the coming months.
2024 Business Predictions: Gary Piper, sales director, Barron McCann
It’s that time of year, when Business Link Magazine invites the region’s business leaders to offer up their predictions for the year ahead.
It has become something of a tradition, given that we’ve been doing this now for over 30 years.
Here we speak to Gary Piper, sales director of Barron McCann.
When it comes to retail and hospitality, we can still, just about, refer to the ‘post-covid’ impact. The reason being, more than anything, is the shift in behaviours and expectations of us as consumers.
Online shopping clearly spiked during covid but data shows that we are going back, at least in part, to visit ‘bricks and mortar’ and look for the shopping experience. Interestingly, it is reported that online sales increase by 80% when the retailer has a physical shop within 15 miles of the consumer. That brings an interesting dynamic to the balance that retailers are facing between their e-commerce and ‘bricks and mortar’ offering.
What the consumer is looking for drives the technology offerings in play in the shops. Self-service terminals are moving at pace and RFID technology – radio frequency identification that uses radio waves to passively identify a tagged object – is now more frequently in use; that means just walking through a gate or barriers, with no scanning or bagging area challenges, with a payment card will become the norm.
This is in place in a handful of UK shops already and will continue to grow in 2024. Equally, cashier-less shops using camera and avatar technology is appearing more and more, proving that the return on investment is becoming less of a barrier to entry.
Hospitality is seeing the use of the same technology, and it’s been hailed a huge success. For example, at three football grounds in the UK, there are bars where the consumer ‘taps’ through an entry gate, picks up the drinks and snacks they want from a self-service counter, and leaves through another barrier. Their card is then charged upon exit.
This does mean, though, that the retailer or bar owner needs to carefully consider how they engage with the consumer to ensure that the ‘personal touch’ doesn’t fall away. Research shows that consumers appreciate advances in technology and so in-store apps, consumer wi-fi plug-ins, kiosks and customer-centric loyalty apps are a great way of meeting their needs.
2024 Business Predictions: Russell Rigby, Managing Director, Rigby & Co
It’s that time of year, when Business Link Magazine invites the region’s business leaders to offer up their predictions for the year ahead.
It has become something of a tradition, given that we’ve been doing this now for over 30 years.
Here we speak to Russell Rigby, Managing Director of commercial property specialists Rigby & Co.
Two major constraints that had a serious impact on property and development confidence in 2023 should be lifted in the next 12 months.
The post-Truss wobble impacted directly on finance and borrowing costs for construction and development, and it must be sensible now for rates to move down, as we go through the New Year.
In tandem, we should get some political stability post-Election which will hopefully inject further confidence into both the private sector and public sector finances during the second half of the year.
The property asset class to watch in the next 12 months remains the shift from grey and conventional offices into exciting flex and hybrid space.
Demand for flex offices is forecast to grow between 25% and 30% per annum with particular emphasis on strong regional centres such as Nottingham, Leicester and Derby.
Encouraging greater numbers of economically active people to move back into the workplaces they want to use in those towns and city centres will then help inject vibrancy and confidence back into many of our key high streets, as those streets jostle for re-invention.
Tiffield special school gets the go-ahead
A special school, to be located in Towcester, has been given the go-ahead from West Northamptonshire’s Planning committee. It is set to provide 250 places for children with special educational needs and/or disabilities.
Approved by West Northamptonshire Council’s (WNC) Strategic Planning Committee, the new special school will continue in its development to provide much-needed spaces for 250 children and young people between the ages of four to 18 with SEND. The unit will cater for children who are on the autistic spectrum (ASC) and have speech, language and communication needs (SLCN), as well as those with severe learning difficulties (SLD).
The planning application was approved subject to conditions, which include managing traffic to and from the school. This will include the routes of minibuses, which will be used to transport the majority of children to the school.
The proposals approved are for a three-storey building that is specially designed to create an environment for children to learn, grow and thrive. The school will have general and practical teaching spaces, a lift providing access to the upper floor, with each key stage being located adjacent to a calm room, intervention room and a group room. There will be two halls proposed to provide physical activities, music, drama and assembly spaces.
The Early Years phase will be co-located with need specific sensory rooms and separate dining spaces for primary and secondary pupils.
This comes as a positive step forward as the demand for SEND placements continues to increase in West Northants, with this new provision providing additional school places for many local children in a specialist environment.
Cllr Fiona Baker, Cabinet Member for Childrens, Families, Education and Skills at WNC, said: “This is great news for children and young people with SEND, and their families. We know there is a shortfall of placements in West Northants and that demand is continuing to increase, so this is very much needed.
“The planning and design of the school has been really thorough in detail and I am confident it is going to offer fantastic education and learning facilities in an environment right for the children.
“We know that this isn’t an instant solution, however it is a long-term one that will help us manage the demand we are seeing for placements as we continue on our improvement journey. The team involved will continue to work closely with all partners and stakeholders to ensure all are kept up to date and informed on progress.”
Thousands raised in Trent Bridge Community Trust charity auction
A successful Christmas charity auction, run by long-standing club sponsors John Pye Auctions, has raised over £5,000 in aid of the Trent Bridge Community Trust.
Ranging from signed and match-worn memorabilia to hospitality packages and money-can’t-buy experiences, 37 items sold for a combined total of £5,044, enabling the continuation and elevation of the Trust’s various health, wellbeing and life-skills programmes across Nottinghamshire communities.
The collection included items from an array of cricketing entities, including various Stuart Broad-signed Nottinghamshire and Notts Outlaws match gear, a team-signed match jersey from Leicestershire Foxes’ Metro Bank One Day Cup win at Trent Bridge, as well as a Royal London-branded stump signed by England Men’s players.
Various experience packages were also on offer, from ODI match hospitality to priceless match experiences for juniors.
A Vitality Blast private hospitality package for 12 proved to be the most popular item, the winning bid amounting to £1,000.
“Thanks to the enormous generosity shown by those who took part in the auction, the money raised will help us continue making a difference for those in our community who are disadvantaged or in need of our support,” said Mandy Wright, Head of Community and Development at Nottinghamshire CCC.
“The vital work done by our staff – such as providing stimulating activities for residents living with dementia, or helping young people improve their employability – can never be overstated, and the continuation of that work often relies on fundraising events such as this. With these funds being unrestricted, all of our programmes can benefit from the money raised in the auction.
“Our deepest thanks go to everyone who participated in the event, and to our partners at John Pye for facilitating the auction on our behalf.”
