A growing number of small businesses in the UK are integrating artificial intelligence (AI) tools into their operations, with 62% now using the technology to enhance efficiency. The shift is largely driven by a strong demand for AI skills training, particularly in marketing, operations, and customer service.
A recent initiative by BT and Small Business Britain introduced an ‘AI for Small Business’ training programme, helping bridge the skills gap for 500 small business owners. The programme offered expert-led webinars and a follow-up course on AI tools, aimed at enabling entrepreneurs to leverage AI for greater efficiency. The course highlighted how small businesses can utilise AI for tasks such as content creation, data analysis, and automation, even without prior technical expertise.
Business owners are increasingly recognising the need for hands-on support, with over half (51%) reporting that they need assistance to effectively implement AI. The training programme is designed to give practical advice on integrating AI into business operations, helping companies focus on growth and innovation.
AI tools are becoming a key asset for small businesses, not just in improving day-to-day operations, but also in helping them stay competitive in a rapidly evolving market.
