Papa Johns has upgraded its IT infrastructure across more than 400 UK stores with the help of Nottingham-based Retail Assist and Derby-headquartered Barron McCann. The initiative targets system reliability and reduces operational disruption caused by technical failures.
Retail Assist manages the central helpdesk, operating daily from 9am to midnight, while Barron McCann provides on-site engineering support with a four-hour response for critical incidents. The combined model has reduced downtime and improved operational continuity across the chain.
The technology overhaul also offers enhanced data visibility, allowing Papa Johns to monitor store performance, track support trends, and identify potential issues before they escalate. This insight supports strategic decision-making, resource allocation, and maintenance scheduling.
The collaboration builds on a 15-year partnership between the two firms, which was strengthened in 2024 with the acquisition of Retail Assist by Barron McCann. The integration positions the group as a leading provider of IT and engineering solutions for the retail, hospitality, and leisure sectors.
Papa Johns plans to leverage the improved infrastructure to maintain consistency, quality, and convenience across its UK operations. At the same time, the partnership provides a scalable model for ongoing technical support and operational efficiency.
