Derby-based IT solutions provider RDS Global has continued its growth plan by adding to its sales and customer support teams.
After teaching sciences for 19 years in a local secondary school, new support analyst Bimal Jangra began a career as a BT contractor covering a variety of 2nd and 3rd line support work before returning to teaching ICT in secondary school for a further 10 years. He then moved to Capita IT.
Jangra said: “I’m excited to be joining such a great local business that has such a national reach as we support over 4000 users across the country. The support team has a reputation of excellence and I’m looking forward to contributing to the stellar customer service RDS has been known to deliver.
“In my spare time, I enjoy listening to all kinds of music in addition to having played in semi-professional bands for almost 30 years. The most recent band won a succession of ‘Best Band’ awards from the clubs in the West Midlands and Staffordshire. I play all kinds of guitars, plus keyboards and synthesisers, and enjoy all types of art and design”.
His appointment follows the arrival of Kaya Pietrzak, who joined RDS in June as customer service advisor.
Operations director Paul Duley added: “With a recent addition of Kaya to our customer service team – adding Bimal to our support desk team will allow us to continue to provide excellent customer service to our clients across the country”.