East Midlands Airport has unveiled a new state-of-the-art training academy, reinforcing its commitment to enhancing operations and service quality. Located adjacent to the airport’s main administrative building, the facility is designed to accommodate 68 learners at a time, with dedicated spaces for in-person and remote training.
The training academy is part of a £120m investment programme at the airport and features four training rooms, a remote learning space, and facilities for staff, including a new kitchen and rest area. The academy’s primary focus is on training airport staff in areas such as security, customer services, landside and airfield operations, with courses also available for partner organisations working at the airport.
The in-house training team runs refresher courses for existing employees as well as onboarding sessions for new recruits. Core modules include customer service training, security protocols, and the use of advanced equipment, such as the next-generation scanning systems in the airport’s updated security hall. These improvements enable passengers to keep electronics and liquids in their cabin bags during screening.
This move is part of the airport’s broader strategy to maintain top-tier service and safety standards, ensuring that both staff and passengers benefit from a seamless, efficient travel experience.
