Loughborough-based housebuilder, William Davis Homes, has appointed Tracey Selby in the newly created role of head of customer service.
Tracey, whose professional background has always focused on customer service, started in the banking sector before moving into construction fifteen years ago. She most recently held the position of customer support manager with Taylor Wimpey East Midlands, before joining William Davis Homes earlier this summer.
Tracey commented: “Being from Loughborough I’m aware of the excellent reputation the company has as both an award-winning housebuilder and exemplary employer, so I was delighted to be offered this new opportunity.
“It’s my role to help lead and support the customer service team at every level and to ensure the division is fully resourced and primed to continue to provide the superb standard of service our customers have come to know and expect.”
Stephen Rush, sales director said: “We pride ourselves on being a customer-focused business and as the company continues to grow – with 12 live developments across the Midlands and new schemes to be launched in the near future − we’ve created this role to further support and develop our customer care service. I’m pleased to say, we are already benefitting from Tracey’s extensive skills and experience.”