Avant Homes fill newly created customer experienced director role

Avant Homes fill newly created customer experienced director role
Mark Phelan

Mark Phelan has been appointed to Group Customer Experience Director, a newly created role at housebuilder Avant Homes.

The appointment comes as the Barlborough-based company looks to further strengthen its customer service team.

Mr Phelan joins with more than two decades experience in customer relations and research across a mixture of sectors including financial services, logistics and residential property.

He will be responsible for overseeing the end-to-end customer journey across Avant Homes’ five regional operations while also leading on the identification of opportunities to improve the housebuilder’s processes and systems.

“As Group Customer Experience Director, I want to exceed expectations for our buyers and potential purchasers by working with the wider business to ensure we’re consistently delivering outstanding service to the highest of standards and, in turn, standing tall within the industry,” he said.

CEO Colin Lewis added: “To realise our ambitious growth strategy, it’s vital that we have a highly experienced team able to implement processes and best practice that will support the business as we grow.

“Introducing Mark to the customer service team is a key part of our customer experience strategy.”