Derby City Council has launched a new AI-powered messaging service to improve debt collection for local businesses. The service integrates an advanced dashboard that provides a detailed overview of outstanding debts by analysing data across multiple Council systems.
From 26 June, businesses in the city that do not pay their business rates via Direct Debit will receive timely email reminders about upcoming payments and overdue instalments. This proactive service aims to help businesses avoid falling into arrears, minimise the risk of expensive recovery actions, and support financial stability.
The service is designed to offer a more tailored and compassionate approach to debt collection, ensuring that businesses get the support they need while maintaining a fair and effective process. By identifying cases that require additional assistance, the system enables the Council to address issues before they escalate, improving the overall debt management experience for businesses.
This is part of a wider effort by the Council to adopt smart technology in debt management, with similar services soon to be available for Council Tax payers and other debtors. The initiative reflects the Council’s commitment to responsibly managing public finances and supporting local businesses through AI-driven solutions.
