Premium Home Care Services Limited, also known as Home Instead Senior Care, has received a “requires improvement” rating from the Care Quality Commission (CQC) following an inspection. The watchdog flagged concerns over medicine management, record-keeping, and leadership at the domiciliary care provider based in Beaumont Leys, Leicestershire.
The inspection found that the service failed to meet legal requirements for the safe administration and management of medicines. Inspectors reported a lack of guidance for medication use, poor oversight, and failure to follow best practices, resulting in a breach of the Health and Social Care Act 2008.
The CQC cited inadequate systems to update care records when multiple healthcare professionals were involved, leading to confusion over care responsibilities. Additionally, inspectors found safeguarding incidents were not always reported or addressed in line with policy due to weak managerial oversight.
Leadership and governance were also criticised, with the report highlighting a lack of audits and oversight that resulted in another regulatory breach. Multiple management changes have impacted the service’s effectiveness. However, the report acknowledged a positive workplace culture, with staff feeling valued and respected.
Despite the overall “requires improvement” rating, the service was rated “good” for its effectiveness, responsiveness, and quality of care. During inspection in late 2023, the service supported 65 people with personal care in their homes.
