Nottingham-headquartered Ideagen, a technology company providing software solutions to high-compliance and regulated industries, has appointed Michael Dowthwaite as chief customer officer.
Michael brings over 23 years’ experience in customer success, sales, and marketing and will be responsible for driving the growth and success by focusing on delivering world-class customer experiences.
“I’m thrilled to be joining Ideagen, a company that has a remarkable reputation in providing class-leading software solutions to its customers,” said Michael.
“After meeting Ben and the leadership team it was an easy decision to jump on board. The opportunity to lead and scale the Customer Success function and enhance our support and delivery services is extremely exciting.
“I look forward to working with the talented team at Ideagen and supporting them to deliver more value to customers and stakeholders.”
In this new role, Michael will be responsible for driving customer satisfaction and loyalty globally, working closely with the company’s marketing, sales, and customer success teams to develop strategies that enable the company to provide the best possible customer experience.
Ben Dorks, Ideagen CEO, said: “We have always had a strong focus on supporting and championing our customers, who every day make decisions that keep the world around us safe and protected. It was therefore important that our executive team reflected this.
“Michael’s extensive experience combined with his customer-first mindset, will be instrumental in driving value and enhanced outcomes for those using Ideagen solutions. We’re delighted to have him on board.”
Michael joins from Salesforce where he helped define, grow and lead the customer success business model and then remained at the forefront of customer success innovation.
During his time at Salesforce, Michael held UK, European, International and Global leadership roles, always in Customer Success and always driving high performing, high impact teams.
