Rolls-Royce introduces new mobile app to enhance CorporateCare® customer support

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Rolls-Royce is introducing a new Business Aviation Availability mobile app for its CorporateCare® customers, providing operators with instant access to information about real time service support.

A key feature of the new app is “AOG Alert”, allowing customers to instantly notify our dedicated 24/7 Business Aviation Availability Centre of any potential or actual Aircraft on Ground (AOG) situation. The centre can deploy teams of service engineers, logistics specialists, planners and operations specialists to solve the issue and avoid a customer missing their next planned trip. Typically these experts solve routine issues in around 20 hours, wherever they occur in the world.

The app serves as an important addition to the market-leading CorporateCare service offering, the most comprehensive business aviation aftermarket programme, providing a transfer of maintenance risk at a predictable, fixed price.

Andy Robinson, Rolls-Royce, VP Services – Business Aviation, said: “Rolls-Royce has been the leading engine supplier for business aircraft for over two decades thanks to our continued commitment to the highest levels of service support. Customers can use our new app, wherever they are in the world, to receive that support at the touch of a button, further minimising potential disruption.”

The benefits of the Rolls-Royce Business Aviation Availability app include real time service information, maximised aircraft availability, and reduced service restoration time, resulting in swifter and smarter decision making and an enhanced service experience for our CorporateCare customers.

The Business Aviation Availability App will go live on December 1, 2017. CorporateCare customers interested in the new service are invited to visit the Rolls-Royce stand at NBAA (C8137) or contact their Regional Customer Manager.

Rolls-Royce offers a comprehensive support infrastructure for CorporateCare customers with a global network of 74 Authorised Service Centres in place with key maintenance providers worldwide. This network is complemented by strategically-placed On Wing Services specialists in the USA, Europe, Middle East and Asia, as well as a number of spare parts, lease engine and storage facilities.